Your CTA tells visitors what the next step is in a super clear way. Plus, by including your social media handles, you give those channels more visibility.īeyond this, you can also include business hours or display a map with your physical location. Many customer service platforms integrate with your social media accounts too. Yet another form of communicating with your customers is through your socials. Even if you have a form (and it goes to the same place), include an email address for those that would rather email directly. On the other hand, many people prefer sending an email. If your customer support includes calls, include this key info to keep those customers happy. For certain customers, it’s a more immediate way to handle any issue they are dealing with. Customers can then choose to handle their inquiry in person or get a better understanding of where their orders are shipped from. While not every ecommerce business has a physical location, this is essential information for those that do. Information you may want to include in your Contact Us page: Others keep it simple with just an email address and a phone number. Some brands have different email addresses depending on the purpose of the contact. This will depend on how your business handles support inquiries and whether you have a physical location. You want to include other ways to get in touch with you. It seems obvious, but contact info goes beyond providing a form to fill. By the time they get to the most demanding field, they’re invested in the process and will be more likely to finish.įinally, if certain fields can be converted to drop-down menus or radio buttons, do it. If you already didn’t think they were necessary, why keep them?Īlso, lessen their cognitive load by ordering fields from easiest to hardest to fill out. So, if you have optional fields in your form, get rid of them. They may be agitated if they are contacting you, so there is no need to make the process overwhelming. This isn’t the place to be capturing detailed leads. So, it could be as simple as name, email, and message. You can manage this by reducing the number of fields that need to be filled. If you include a form, make it simple to fill out. So, don’t beat around the bush with your Contact Us page. People can be impatient when they have burning questions. Commonly, you’ll find them named like so: Wherever you add your links, name them in a way that ensures that shoppers know what it is. The best way to ensure your shoppers can find the page is to link to it from somewhere they can’t miss it-your main navigation menu and your store footer.īy adding a link to your footer, visitors will be able to navigate to your Contact Us page from anywhere on your website. Source: East Fork Why have a Contact Us page if it’s impossible to find? 9 Contact Us page best practices to consider for Shopify storesĪs you build your Contact Us page, there are a few things you need to keep in mind. Just like the top Shopify stores, you want to make sure people can get in touch with you.įollowing these best practices will ensure that your customers get exactly what they are looking for when they visit. Let’s dig into what those are with some best practices for your Contact Us page. Whether you build a simple page with these details or something more extravagant, it must have certain elements. You could have the best FAQ page out there, but customers will always have questions you hadn’t considered. You want them to be confident that when they make a purchase, someone will be there to answer their questions if things come up. Why would they consider buying from you if they can’t get in touch with you? Your Contact Us page is critical for building trust with your customers and those you hope to convert into customers. Why is your Shopify Contact Us page important? It’s your way of guiding them toward where the answers are and where they can find you (if applicable). Start building freeĪ Contact Us page is the place on your store with the best ways to get in touch with you-forms, email addresses, phone numbers, social media handles, live chat options, physical location. #cta-visual-pb#Create a contact us page with ShogunEasily create a contact us page for your Shopify store with our drag-and-drop Page Builder.
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